FAQs
Who do I contact if I have a problem or question?
If you have a problem or have a question about any of the services or products that we offer please call us and we will endeavour to answer or resolve the issue as quickly as possible
Is Westaway a Financial Services Authority (FSA) approved company?
Yes. Please click here to view our Initial Disclosure Document. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusions, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk
How do I enquire about a vehicle online?
To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over 500 vehicles and add any vehicles you would like more information about by clicking "Enquire about this vehicle". Then complete our Enquiry Form and click "Send Enquiry".
Do you take part exchanges?
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote. For an accurate quote please contact one of our Internet Sales Consultants. If you are Part exchanging your vehicle, due to the new government legislation you must bring to us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key.
It is the customers responsibility to advise Westaway, before a valuation is given if the vehicle is imported
Do you accept Credit Cards?
Yes Westaway accept all major credit cards, however there will be a 2% surcharge on any vehicle balance over £500.00. This charge is due to the credit card company commissions.
Who is the finance provider?
Westaway use several finance companies, including but not limited to the following. Black Horse, International Motors Finance, Ford Credit & Daimler Chrysler Finance.
Who is eligible for finance?
We provide finance for people 18 and over. Finance at rates published on this web site are available subject to status.
